We are now almost unable to cope with unexpected.
We have been conditioned so long to safe, certain, risk-free, ironclad, sure things that when the wheels come off, we seem to go into individual or collective meltdown.
Human beings came from the plains of Africa 70,000 years ago to inhabit every corner of the globe and thrived on what was around the next corner, thrived on unexpected, relished the adventure that is the magic of life and overcame unbelievable obstacles and setbacks.
Now, if the milk is one day out-of-date panic breaks out.
Plain sailing never stays that way, look forward to the unexpected and drop the fear of it. Life is amazing when we do not know the outcome.
Often frustrated management say this to staff when it went wrong ‘it’s in the manual’ referring to the companies SOP (standard operating procedures, yet more jargon!).
However, it is never as simple as reading a manual.
Maybe the manual is badly written, maybe the answer wasn’t there, maybe the induction didn’t tell them to read the manual for this or that.
Maybe, and more likely, the staff aren’t inspired to do their jobs, even though they know the manual inside out or they have had no other training or leadership. Probably plenty of management though, where the only conversation is critical and instructions to read a manual.
Answers to problems are not found in manuals. It is about leadership, training and inspiration.