The challenge is that most people are too busy looking at who to blame, avoiding themselves being to blame, saving their ego and deny what is, hoping by miracle another outcome will appear. Of course, it can’t and won’t, but we’ll suffer denying what is.
When we accept that everything is what is, as it has already occurred, then we can use all our focus on now and any challenges that might have happened, we’ll solve.
Often frustrated management say this to staff when it went wrong ‘it’s in the manual’ referring to the companies SOP (standard operating procedures, yet more jargon!).
However, it is never as simple as reading a manual.
Maybe the manual is badly written, maybe the answer wasn’t there, maybe the induction didn’t tell them to read the manual for this or that.
Maybe, and more likely, the staff aren’t inspired to do their jobs, even though they know the manual inside out or they have had no other training or leadership. Probably plenty of management though, where the only conversation is critical and instructions to read a manual.
Answers to problems are not found in manuals. It is about leadership, training and inspiration.