Management vs leadership

We are living in a world choked by management and what we need are leaders.

I wrote this 3 years ago almost to the day and it seems to be even more apt now given the lack of leadership within corporations, businesses and governments.

Management corrodes, leadership nourishes

The system loves management, it enables efficiency, it maximises the return from all of the assets.

Management is control, is fear, is catching out, is replacing trust with systems, is removing creativity, is imposing compliance, is organising assets, is anti-human. It is the corrosion of people.

Leadership is not about authority, it is about inspiration, about trust, empathy, inclusiveness, is about creating safe environments, is about the human, not the asset. Leadership is about everyone, not the leader, it is about putting people first. It is about collaboration, not coercion.

We do not need more management, we need true leadership. We need to break out and try creating organisations that truly inspire, that make people feel good, trusted, appreciated and worthy.

It takes a brave person to lead and a weak person to manage and control.

No one needs more being told what to do, they need more appreciation of what they do right. No one tires of good feedback, support, understanding, being made to feel worthy and trusted. Most importantly, no one ever gets tired of being praised.

It is that simple, but it requires all of us to take on the responsibility of being leaders and being the change we want to see.

Management is corrosive, we all flourish under true leadership.

Inertia

Many businesses, especially larges ones, work on the premise that customers suffer inertia.

This is particularly true of insurance, mobile phone companies and so on, where there is an annual contract or longer and it just repeats month after month. Most of us have more important and exciting things to do than check our contracts and charges constantly. So the money keeps rolling out.

Then we become aware either by chance or we discover it, that there are much better deals available.

You could say well it is up to us as consumers to check and why is it the companies fault. Partly this is true.

However, when you find out that you’ve been paying more than you needed to for a year or longer and the company stayed silent you tend not to feel too warm towards the company and often, at the first opportunity, we go elsewhere.

Smart businesses aim to keep communication going with the customers. More importantly, from the outset, they adopt the right values and staying silent and hoping your customers don’t notice, is not one of them.

Customers are people to be valued always, it’s a long-term relationship, not a relationship based on using inertia as a strategy and hoping they don’t spot better options elsewhere.