How kind is your business?

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In a world dominated with ‘where is the money it that?’ mentality, it is sometimes seen as weak, or even difficult to even contemplate, considering the notion of kindness in business.

We confuse kindness with doing something for free in order to manipulate others to reciprocate. Many people think it is clever to leverage the basic human instinct to return a favour. I can hear the guru’s saying ‘give and then take’.

I can hear the words of the much lauded Gary Vee ringing in my head ‘give, give, give and the take em for all they’ve got’ or something like that, maybe it’s ‘Jab, Jab, Right Hook’.

Kindness is doing something for others for no gain, other than the chemical release in our own bodies that makes us feel good, makes us happy. This is not a selfish act in a malicious way, it is a way of making us happy, after all happiness is a choice.

So choose acts of random kindness in your business and make yourself happy and spread that happiness to your customers and potential customers, spread to all the humans that interact with.

Simply because you can and simply because creating happiness in your life and that of the others you connect with is a pleasure not to be missed.

After all what is life about, if it isn’t for enjoying the journey.

The price of dropping your trousers

Price is one of these old school manipulative tools that is used heavily in business.

The phrase ‘they dropped their trousers on that’ is a well used one, especially when the purchaser is eagerly telling their peers about a great ‘deal’ that they negotiated.

The fact is that most businesses have built manipulation space into their pricing model and therefore ‘deals’, if that’s what you’re after, are rarely a deal.

How about running a business honestly and straight-forwardly. Whereby you price fairly to start with, demonstrate the more important value of being part of your business journey and then not needing to sell.

Demonstrate your ‘why’, your reason for being in business, put your values into it, price fairly and then there is no need to sell or manipulate your customers with the ‘price’ tool. They will gladly buy and stay loyal, even when others attempt to lure them away with price.

Stop discounting, stop over-inflating your prices and stop manipulating. Simply be honest, value-driven, fair and inspiring. Otherwise the price of always ‘dropping your trousers’ will be, that it becomes the only tool you have to attract customers and sooner or later it stops working as there is no value in the transaction or loyalty.