When someone is angry, or rude, or frustrated or she/he behaves in a way that is not their normal way of behaving, instead of reacting the same towards them, perhaps we we could choose to seek to understand.
What is happening in the other person’s mind that is causing them to lash out, to react?
We always want to judge first, to see how that person’s behaviour affects our little story, our ego always wants to personalise it, to see it in terms of how does this affect me?
If we all choose to empathise, understand and be compassionate first, then we could all suffer less.
We could all learn to walk in the other person’s shoes and show kindness.