Tag: Philip Dodson

No

Posted on by philipdodson

In business ‘no’ is not the personal rejection that we often choose to think it is. We so often become deflated by that small two-letter word.

The person does not know you that well to make that personal judgement.

What a ‘no’ means is often, your pitch was not clear enough, you are not solving my problem, you did not understand the problem, you were not confident enough, it’s the wrong time and so on.

As always it is how we choose to see things.

‘No’ means we have to do even better, we have to listen better, we have to learn and move forward with a better version.

It does not mean you are a failure or worthless. We all too often wrongly equate our work with our worth. We are all already worthy regardless of what we achieve.

Self-checkouts

Posted on by philipdodson

Self-checkouts are great for the retailer, well short-term they are. After a period of time, they claw back the investment on the kit by the savings in wages.

Longer term, they lose the human interaction with their customers.

I might be alone here, but part of the attraction of retailing in person is the human interaction versus the sanitised world of click and buy. It is what keeps me going to one shop versus another, it is part of the simple pleasures of life that are systematically being eradicated from our lives.

Lastly, perhaps we could move on from this failed model of the never ending cycle of saving money to increase profits. The only gainers in that model are the shareholders, not the customer or employee.

I prefer to support the human touch.