Changing the model

The current model is we make, create, offer a service and seek to be paid for it. When we seek we often sell, manipulate, in some extremes it’s almost coercion to get paid.

We fix a price and we build our whole business model around an expected return. Businesses go out and seek investors to spend money marketing their offering to people to get money to ultimately pay back the investors.

There is a huge amount of money, time, effort and resources that go into this model of how do we make people pay.

What if we changed the model and created, then gave away our services and let people pay what they thought the value was. So if they felt there was no value then they wouldn’t pay.

What if we focused on creating something amazing knowing that the right people would value it and would pay for it? Sure there is a huge risk, but risk creates an impetus to ensure we create something valuable.

We could be surprised that they would often pay more than the fixed price we’d imagined we could make them pay.

The other thing that would happen is we would all have to focus more not just on creating something valuable but on creating trust and better human connection.

What could a business built on trust, offering value and focusing on human connection offer that a business focused on ways to make people pay couldn’t?

Perhaps it’s time to be brave enough to change to a different model and see how it might make a difference.

After all surely the act of allowing people to choose to decide what to pay is better than making them pay.

Expecting it for free


The problem with the culture of many startups, freelancers and entrepreneurs expecting other people’s services for free are twofold.

One, you are devaluing someone else’s services and unlikely to build a good relationship and they are unlikely to focus on you as a cherished customer. Over time, the goodwill fades and they feel taken advantage of and resent it.

Second, it will come back to bite you, as the support of this culture will lead to others expecting the same from you.

It is a spiralling race to the bottom for all concerned where everything becomes devalued.

Pay people a fair value for their work. Bartering and a fair exchange of services are completely different, as are genuine one-off acts of generosity where someone offers to help for nothing in return.